Frequently Asked Questions
Everything you need to know about shopping for your stylish companion at Smartway Pet Supplies.
How do I choose the right size for my pet's apparel?
To ensure a perfect fit, we provide a detailed size chart on every product page. We recommend measuring your pet's neck girth, chest circumference, and back length. If your pet is between sizes, we suggest choosing the larger size for maximum comfort.
What is your return policy for pet fashion items?
We offer a 30-day return policy. Items must be in their original condition, unworn, and free of pet hair. Please ensure all tags are attached when returning clothing or accessories.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if your pet needs their new outfit for a special occasion.
Are the materials used safe and comfortable for pets?
Absolutely. We prioritize high-quality, breathable, and non-toxic fabrics. Our designs are tested for comfort to ensure they do not restrict movement or cause skin irritation.
Can I wash the pet clothing in a washing machine?
Most of our items are machine washable on a gentle cycle with cold water. However, we recommend air drying to maintain the shape and integrity of the fashion pieces. Always check the care label on the specific garment.
Do you offer international shipping?
Yes, Smartway Pet Supplies ships to over 50 countries worldwide. International shipping times and costs vary depending on the destination and are calculated at the final stage of checkout.